Customer Care

Consumer Care Number (Toll-Free)

Customers can contact our Customer Care team through the following details:

Toll-Free Number: 0120-617-5000

Working Hours: 8:00 AM to 12:00 Midnight

Complaint Centre Contact Details

Customers can register complaints or service requests through the following channels:

Email ID: carebroadband@denonline.in

Postal Address:
Den Broadband Private Limited
236, Okhla Industrial Estate , Phase III , New Delhi – 110020
Fax - +91 -11- 40522203

Procedure for Lodging Complaints and Service Requests

DEN Broadband Limited has established a two-tier grievance redressal mechanism in accordance with TRAI regulations. Customers may register complaints through Toll-Free Number, Email, Mobile Application, Self-Care Portal, or Written Communication.

Upon registration, a unique Complaint Reference Number will be generated and communicated to the customer. All complaints shall be addressed within prescribed timelines.

Time Limits for Redressal of Complaints

Escalation to Appellate Authority

If the customer is not satisfied with the resolution, the complaint may be escalated to the Appellate Authority for further review.

Appellate Authority Details

Name: Mr. Rakesh Kumar

Designation: Manager (Customer Service)

Office Address:
Den Broadband Private Limited
236, Okhla Industrial Estate , Phase III , New Delhi – 110020

Telephone: 8882037408

Fax: +91-11-40522203

Email: appellateauthority.bb@denonline.in